We are committed to serving you and realize sometimes plans change. In the event of a cancellation our goal is to refund back to our customers and clients as much as possible without incurring a financial loss.
The following cancellation policy applies to all private tour bookings:
- This section includes only tours on land. For private tours that include boat and helicopter see below.
- Cancellations must be made over the phone with a live Romancing Manhattan Tours representative.
- Cancellations made with a minimum of 72 hours notice: 3% fee to cover the costs of the credit card processing.
- Cancellations made with between 72 hours and 24 hours notice: 50% charge.
- Cancellations made with less than 24 hours notice: non-refundable.
The following cancellation policy applies to the Land, Air & Sea New York tour:
- Cancellations must be made over the phone with a live Romancing Manhattan Tours representative.
- Cancellations made with a minimum of 10 day’s notice: $500 cancellation fee.
- Cancellations made between 10 days and 72 hours in advance of your tour: 30% cancellation fee.
- Cancellations made with less than 72 hours notice: no refund.
The following cancellation policy applies to all multi-day bookings:
- All cancellations will have a minimum cancellation charge of 3% to cover credit card processing costs.
- Cancellations must be made over the phone with a live Romancing Manhattan Tours representative.
- In addition to the 3% minimum cancellation charge stated above, there will be an additional cancellation fee of between 0% and 10% of your total package cost depending on the amount of time and effort spent by our staff on your trip. This is determined on a case-by-case basis with the goal of refunding back to you as much as possible.
- The refund policy for the various items in your package are as follows:
- Hotels: refunds will be applied according to your hotels cancellation policy at the time of booking.
- Theater, sporting event and other event tickets: non-refundable.
- Restaurants: 100% refundable with a minimum of 24 hours notice, after which it is non-refundable.
- Transportation: 100% refundable with a minimum of 12 hours notice, after which it is non-refundable.
- Private tours: 100% refundable with a minimum of 72 hours notice; 50% refundable between 72 hours and 24 hours notice; non-refundable with less than 24 hours notice.
- Sightseeing & tickets for admission (ie Statue of Liberty, Empire State Building, museums, etc): non-refundable.
- Dinner/brunch/lunch cruises: non-refundable.
- Spas: refunds will be applied according to your spas cancellation policy at the time of booking.
- Other: refunds for items in your package not mentioned above will be handled on a case-by-case basis with the goal of refunding back to you as much as possible.
