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Frequently Asked Questions
How far in advance should I book my New York experience?
Booking timelines vary depending on the experience. As a general rule, we recommend reserving a few weeks in advance, although many guests book about a week ahead and sometimes even sooner.
During popular travel periods — such as the Christmas season, Thanksgiving, Fourth of July, and holiday weekends like Memorial Day and Labor Day — booking further in advance is strongly recommended.
Some experiences require two weeks’ notice, while others may be available with 24 hours’ notice or less, depending on availability.
Are all experiences private?
Yes. Every Romancing Manhattan experience is completely private and designed exclusively for you and your guests. We never combine unrelated parties, allowing each experience to be fully customized and enjoyed at your own pace.
How do I reserve an experience?
To reserve an experience, simply contact us by email or phone. We will confirm availability, answer any questions, and guide you through the reservation process.
Do you accept last-minute bookings?
Yes, we often can accommodate last-minute requests. However, we generally recommend at least 12–24 hours’ notice to ensure the best availability.
Do you work with hotel concierges and travel advisors?
Yes. We frequently work with hotel concierges, travel advisors, and other hospitality professionals to arrange experiences for their guests and clients.
Our team is happy to coordinate directly to ensure a smooth planning process, and we’re accustomed to handling arrangements for individual travelers, families, and small groups visiting New York.
Can experiences be customized?
Yes. Every Romancing Manhattan experience can be tailored to your interests, schedule, and preferences. Whether you’d like to adjust the pacing, focus on particular neighborhoods, or incorporate specific places you’d like to see and learn more about, we’re happy to personalize the experience for you.
Can you design a completely custom experience?
Absolutely. In addition to our curated experiences, we frequently design fully bespoke itineraries based on a guest’s interests. Simply share what you’d like to see, do, or explore in New York, and we can create a custom experience designed specifically for you.
Can multiple experiences be combined into one day?
Yes. Many guests choose to combine multiple experiences into a single, seamless day in New York. We can design an itinerary that flows naturally from one experience to the next while ensuring a relaxed and enjoyable pace.
Can you help plan a surprise or special moment during the experience?
Yes, we’d be delighted to help. We regularly assist with special occasions such as anniversaries, birthdays, proposals, graduations, and other meaningful celebrations, and can help incorporate thoughtful surprises or memorable moments into your experience.
Can you help plan a full itinerary for our trip to New York?
Yes. In addition to our curated experiences, we frequently assist guests with complete trip planning and concierge services.
We can design full multi-day itineraries and assist with arrangements such as hotel accommodations, restaurant reservations, Broadway and event tickets, sightseeing and other curated experiences, and other special requests. Our goal is to help create a seamless and memorable New York visit tailored to your interests.
Where do experiences begin?
Most experiences begin with pickup at your hotel for convenience and comfort. If you prefer to start somewhere else — such as a restaurant, residence, or even the airport — we are happy to arrange that as well.
Can you pick us up from our hotel?
Yes. We typically begin experiences with hotel pickup, making it easy to start your day without worrying about transportation or meeting points.
Do you provide transportation?
Yes, transportation can be arranged for any experience. We use luxury vehicles including Cadillac Escalades and Chevrolet Suburbans, Mercedes Sprinter vans, and premium sedans such as the Mercedes-Benz S-Class and Cadillac models, depending on the size of your group.
Our team will recommend the most comfortable option based on your group size and the type of experience.
How long do experiences typically last?
Most experiences range from 3 to 6 hours, although longer full-day and even multi-day experiences are also available. We are happy to tailor the timing based on your schedule and interests.
Are your experiences suitable for families with children?
Absolutely. Many of our bookings come from families and multi-generational groups, including grandparents, parents, children, teens, and young adults.
We’re very comfortable working with groups that include a range of ages and interests, and can easily adjust the pacing and focus of the experience so that everyone in the group remains engaged and enjoys the day.
What payment methods do you accept?
We accept all major credit cards. We can also accommodate direct bank transfers or ACH payments upon request. Cryptocurrency payments are not currently accepted.
When is payment required to confirm a reservation?
Payment is required at the time of booking, and reservations are confirmed once payment has been received.
Do you require a deposit to secure a booking?
Reservations are typically paid in full at the time of booking. If you would prefer a payment arrangement, please let us know and we will do our best to accommodate when possible.
Is gratuity included in the price?
Gratuity for guides and drivers is not included in the price. While gratuities are never expected, they are always appreciated if you feel the service was exceptional.
Are there additional costs beyond the experience price?
Each experience is listed with a “starting from” price. Final pricing may vary depending on factors such as group size, transportation requirements, and any customizations or additional arrangements requested for your experience.
What is your cancellation policy?
Cancellation policies can vary depending on the experience, as some arrangements require advance commitments with our partners.
For many experiences, cancellations made at least 72 hours in advance receive a full refund, less a 4% credit card processing fee. Certain experiences may become non-refundable after a specific point due to the nature of the arrangements involved.
If your plans change, we are often able to reschedule your experience, subject to availability. Whenever possible, we do our best to work with our guests to find a solution that accommodates their plans.
What happens if the weather is bad?
Most experiences take place rain or shine, unless weather conditions are considered unsafe.
Certain components — such as helicopter flights, sailing experiences, or other outdoor arrangements — may be canceled by the operator if weather conditions are not safe. If a portion of your experience is canceled by us or one of our partners for safety reasons, a refund will be provided for that portion of the experience.
If poor weather is expected, we are often able to reschedule your experience, subject to availability. When guests choose to cancel or change plans on their own, our standard cancellation policy applies.
Can we make changes to our reservation after booking?
In many cases, changes can be accommodated, depending on the nature of the experience and the amount of notice provided.
If you need to adjust the date, time, or other details of your experience, simply contact us and we will do our best to accommodate the request based on availability and existing arrangements.
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